Our Services are Always Free & Confidential

• Peer support staffed by trained LGBTQIA+ identified community members, never bots or Ai

• A safe space

• Respect to those who seek our help

• Acceptance and affirmation

• supportive listening, not advice

• Answers to factual questions

• Resources locally, nationally, and internationally

We do this every day we are open through our hotlines, online chat programs, email services, and publicly accessible online databases of resources.

Our History & Mission

The Lesbian, Gay, Bisexual, and Transgender (LGBT) National Help Center, founded in 1996, is a non-profit, tax-exempt organization that provides vital peer support, community connections, and resource information through helplines and online chatrooms. Our services focus on sexual orientation and/or gender identity and expression. We are the oldest and most comprehensive national organization of its type and scope in the United States, providing critically needed services regardless of age or geographic location.

We help youth and adults with coming-out issues, safer-sex information, school bullying, family concerns, relationship problems, and a lot more. The people who turn to us for help often live in rural and conservative parts of the country and are frequently feeling severely isolated, closeted and in dispear, with literally no one else safe to talk to.

Privacy: 

We care deeply about confidentiality. We understand that what is discussed with us is private.

Calls and chats are confidential.  No recordings are made of your conversation. During a conversation if help finding local resources is requested you maybe asked your zip code or postal code, city, state or country.  We will never ask for your exact address.  

No information that would identify you personally are asked, nor are conversations shared outside the organizations. Non-identifiable statical questions maybe asked at the end of the call or chat to help the better focus overall organizations programing, callers and chatters are always welcome to not answer any question, and it will not alter the quality of service offered.

Emergency services, law enforcement or other outside organizations are not contacted on behalf of callers or chatters.  The exception would be conversations that have a terrorist threat in nature.